Terms & Conditions

Returns & Exchanges

We hope that you are delighted with everything you buy from us, but we also understand that there will be times you need to return items.

If you’re not happy with something you receive from us for any reason then please email or call us. If there is an issue with any product we can only offer an exchange. We do not offer returns and refunds. We are not liable for any product as we are a merchant. If any item is faulty, we will liaise with the manufacturer to resolve. However, there are a couple of things we really can’t exchange or refund:

We reserve the right to accept returns and will only accept a return if evidence can be provided of any faults or defects.
We only accept return request made within 7 days of recieving the item.
We do not accept returns on any goods that have been opened or used.

Shipping Returns & Exchanges

We will collect any items that meet our return requirements for free, however, only we will only offer an exchange in first instance if faulty.

Overview

This website is operated by Frank Inns. Throughout the site, the terms “we”, “us” and “our” refer to Frank Inns. Frank Inns offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools, which are added to, the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Promotions

Occasionally we run offers, promotions and sales online, which adhere to the following guidelines:

Offers cannot be used in conjunction with any other email, Internet or product offer.
Offers cannot be used with bundles, multi-buys or sale items (see exclusions below).
Offers are not transferable.
Offers with a spend threshold always exclude delivery charges.
Offer end dates apply.
Offers are at Frank Inns’ sole discretion and are subject to variation or withdrawal without notice.
Offers or promotions cannot be applied to previously bought items.
All sale items are subject to availability at time of order. Online price includes discount and is not valid in conjunction with any other offer. Sale discount cannot be applied to previously bought items.

Excluded products from promotions

Where a “% off” offer is given, items already on promotion or in our sale are excluded.
Frank Inns reserve the right to amend our conditions at our discretion and without prior warning.

Prices

Frank Inns makes every effort to publish and advertise the correct prices for its products. Occasionally we make mistakes and reserve the right to correct pricing information without notice or to cancel orders where the incorrect price has been applied. We will always inform you if your order has been cancelled for this reason.
Prices are correct at time of publishing.
It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.

Portrayal of products

All measurements and weights quoted are approximate.
While every effort has been made to portray items accurately, slight variations may occur.
Frank Inns always carries out quality control on all orders before despatch.

Copyright, image rights and intellectual property rights

All rights, including copyright, image rights and intellectual property rights, for this website are owned by Frank Inns.
Any use of this website or its contents, including copying in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Frank Inns.
You may not modify anything on this website for any purpose.

Safety regulations

All products comply with appropriate safety and consumer regulations.
If a product is recalled for any reason, you will be contacted.

Availability

All items are subject to availability.
Backorders will be delivered to you when they become available and you will be notified once your order has been dispatched.
Backordered items will not delay the delivery of any in-stock items in your order.

Cancellation

You are entitled to cancel your order providing you contact us at least 2 working days before the delivery I due to arrive.
If after 2 working days before due delivery date, please follow our returns information.
Please note your right to return products does not apply to personalised items or those made to your specifications unless faulty.
Your statutory rights are not affected.

Liability Disclaimer

Frank Inns’ liability for any claim howsoever shall not exceed the price of the goods supplied by TDL to the customer.
Frank Inns shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Frank Inns by statute. Frank Inns cannot accept any liability for a failure to comply with instructions specifically stated. Goods are provided to you on approval and legal title to the goods will not pass to you until 14 days after delivery.
This statement does not affect your statutory rights.
When you place an order to purchase a product from Frank Inns, your order represents an offer to us to purchase a product, which is accepted by us by way of a despatch note included when you receive your order. Any products on the same order, which we have not confirmed as accepted in such despatch note, do not form part of the contract.
Frank Inns endeavours to check the accuracy of the information on this site. However it does not warrant that all information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.

Security

Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.

Website

Frank Inns shall not be liable to any person for loss or damage that may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
Frank Inns shall not be liable for loss or damage which may arise to computer equipment as a result of using this website.